We have a team of engineers and technicians who are expert in manufacturing of wet wipes machines. You may be enlightened by seeking help from them.
Have no idea to choose the most suitable machine?
Got stuck in the existed production line?
How to place and design the production line?
With the right post-sales services and spare parts you can ensure short downtimes, at SUNY, great importance is attached to dedicated customer support following wet wipes machine delivery.
Remote control support is viable to do trouble-shooting and solve problems for our customers on the other side of the globe in a short time to reduce unplanned machine downtime.
An online discussion group will be formed by SUNY’s trained technical engineers and customer care staff to solve any technology issues that may arise when machine is put in use.
You can choose your usual chat software as the communication channel, such as Whatsapp, Wechat, Line, Dingtalk, etc.
We will assign our technicians to guide the installation and training the operators if buyer need.
We will provide equipment installation and operation training for the customers, assist the customers to solve all the problems arising in the process of equipment use, and give them technical support.
We aim for all employees to gain a full understanding of our wet tissue machine and its capabilities to un-leash its full potential.
Training includes:
Hands-on Instruction on wet wipes machine mechanical adjustment, parameter setting & safe operation notice;
Setting up Standard operation procedures on the operation of each production line so that each operator could master the skill fast;
Guidance on consumable components, preventative maintenance & regular cleaning procedure.